Headway Technology is very aware that the range of specialist equipment supplied to its  Business Partners are implemented by  End Users in mission critical applications that need to remain on-line at all times. In the past this has resulted in customers taking out multiple contracts, all with different terms and conditions, and managing problems themselves. Alternatively, the equipment is given to a third-party maintenance company with no specialist knowledge or access to spares, which inevitably results in problems.

The image of your company can be seriously affected by your inability to deliver, whether internally or externally, due to product failure. ImageCare? provides an efficient and affordable range of specialist services aimed at protecting that image.

ImageCare™ provides a one-stop point of contact for the contract, the terms, the call-centre and all the responsibility for the specialist EDM products on-site.

ImageCare™ Features:

• Reduced Administrative Effort
• Single Contract for Multi-Vendor Support
• Centralised Billing
• Warranty Status and Repair Procedures
• National Access to Strategic Spares and Consumables
• Equipment Relocation and Technical Audit Services
• System Installation
• Regularly Scheduled Maintenance
• Centralised Call Reporting
• Call Management
• Escalation Procedures
• Temporary Equipment Loans

Every business and organisation can experience a serious incident that can prevent it from continuing normal operations. This can happen any day at any time. The potential causes are many and varied: flood, explosion, computer malfunction, accident, grievous act& .the list is endless. It is vital that the organization takes the development and maintenance of the disaster recovery plan seriously. It is not a task that can be left and left until someone finds the enough time to deal with it. A serious incident can of course occur at any time.

Document Management Systems that have been developed from basic archival and retrieval systems of document images have now been developed into mission critical operational applications. Standard maintenance contracts are designed to minimise the impact of an occasional malfunction failure of both hardware and software. They do not cover such hazards as damage by fire, smoke, flood, lightning strikes, electrical failures, collisions, explosion, burglary, computer theft, malicious damage or deliberate sabotage.

Headway Technology s ImageCare™ can offer a tailored Disaster Recovery Service. This could cover a complete system or could be for a single peripheral only. Headway Technology will arrange for the next-day installation of an alternative system, or unit, at the client s premises or at another facility. This service is intended to allow critical applications to continue while longer term solutions are organised.

The Headway Technology Disaster Recovery package includes:

• Speedy Hardware Replacement
• On-site installation
• Assistance with System and Data Recovery
• Continuity of on-site maintenance
• Options to extend equipment loan
• On-going consultancy

Many document imaging systems fail, not because of the equipment but because initial operator training has not been implemented. Headway are able to offer operator and  first time support training modules. Training can be carried out at Headway s purpose-built training facilities, where full use of the fully equipped demonstration facilities may also be accessed. If best suited, training can also be delivered on site, using your own equipment and systems.

Training can vary depending on the level of training required and can be tailored to match your requirements exactly  whether that involves basic scanner maintenance through to advanced forms design or simply a generic training on the subject of data capture.

Headway offer pre-sales Consultancy Services to both the Channel and to End Users to independently provide information on factors and influences that need to be considered as well as listening, advising and assisting at both the pre and post installation stages.

Headway Technology have been established in the EDM Market since its conception on the PC platform in 1986, and have since become Europe s leading distributor of specialist hardware and software tools to the data and document management industry. With a wealth of knowledge and experience our professional consultants ensure that only the best products and services are selected to meet your requirements.

For those situations where key products such as scanners are not necessarily a permanent requirement, as with back-file conversion, software development projects, seasonal demands and one time scanning projects, ImageCare™ Rental packages can give you maximum flexibility. The rental period can last as long as you like or it can be as little as seven days. This enables you to undertake major projects at your own pace without making a sizeable investment.

Only the most up-to-date market leading branded products are supplied with ImageCare? Rental packages.

• Delivery, installation, de-install and return shipment costs.
• Next day on-site maintenance included (mainland UK).
• No hidden extras such as refurbishment charges.
• Interface cards and cables included.
• Technical support hotline 9:00a.m.  5:00p.m. Free of Charge.
• Option to buy (At a discounted rate) during or after the rental period.